Customer Support Representative

Summary

Join PartnerHero as a German Technical Support Associate and contribute to a company that values its employees and fosters a positive work environment. This remote position, based in South Africa or Romania, supports a medical imaging company. You will provide excellent customer service via email, chat, and phone, troubleshoot issues, and analyze customer data. The ideal candidate possesses strong communication skills in English and German, problem-solving abilities, and adaptability. PartnerHero offers competitive salary, generous paid vacation, attractive benefits, and professional development opportunities.

Requirements

• Excellent English and German - both written and verbal communication skills
• Action-oriented with strong organizational, analytical, and problem-solving skills
• Adaptability toward rapid changes
• Attentiveness and empathy towards clients
• Ability to multitask and learn new workflows
• Team player
• Great customer service skills via phone, chat, and email

Responsibilities

• Provide excellent, friendly and positive customer service via email, chat and/or phone
• Help customers solve problems with strong troubleshooting, reading comprehension and problem-solving skills
• Analyze recurring customer issues and create insight reports to help our Partners make their businesses better
• Answer pre-sales questions and qualifying leads to sales
• Help customer with their payment process
• Able to work independently and collaboratively

Preferred Qualifications

Knowledge about Ultrasound and medical imaging is a huge plus. Nurses, medical students, and sonographers are very welcome to apply!

Benefits

• Flexible working arrangements (US Only)
• Hybrid working arrangements (all other countries)
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Competitive retirement benefits (US only)
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development