Customer Support Representative

Summary

Join Keeper Security as a Customer Support Representative and contribute your expertise to our EMEA B2B support team. This hybrid role offers flexibility for those near our Cork, Ireland office or fully remote options for those further away. You'll provide best-in-class technical support to Keeper's global customer base, utilizing your skills in troubleshooting and communication. The position involves handling customer requests via phone and email, ensuring quick and professional assistance. Keeper is a rapidly growing cybersecurity company offering valuable skills development and a positive work environment. We offer a competitive compensation and benefits package.

Requirements

• 1+ years of experience in a technical support role
• Experience with Google Docs and MS-office tools
• Excellent communication and presentation skills, both written and verbal
• Ability to work independently and as part of a team in a fast-paced, high-growth environment
• Proven history of maintaining a high level of professionalism with customers

Responsibilities

• Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
• Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
• Know when to escalate more in-depth issues to the Tier 2 team
• Provide excellent B2B customer service and top notch support
• Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Preferred Qualifications

• Bachelor's degree
• Salesforce experience
• ServiceNow experience
• Technical proficiency with smartphones, tablets and computers

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme (if local)
• Above Market annual Bonuses