Customer Support Representative

Summary

Join CloudTalk, a global SaaS company, as a Customer Support L1 representative and be a key player in providing top-tier technical support. Work 100% remotely with a vibrant international team, offering swift and insightful answers to clients about CloudTalk’s AI-powered business communication platform. This role requires fluency in English and Spanish, basic technical skills, and a strong desire to learn. CloudTalk offers a supportive environment with opportunities for personal and professional growth, including 1:1 coaching and a learning and development budget. Enjoy benefits such as unlimited paid time off, a home office budget, and various wellness programs. This is a chance to start your career at a global tech company or advance your existing skills.

Requirements

• Languages: English and Spanish fluent
• Team Player: You’re ready to support your teammates and contribute to a positive work environment
• Tech Savvy : You have basic technical skills and a strong desire to learn more about our product and industry
• Self-Starter : You take ownership of your tasks and work with minimal supervision
• Learning Mindset : You’re eager to continuously grow your skills and knowledge

Responsibilities

• Provide top-tier technical support via chat and email to both new and existing customers
• Build and maintain lasting customer relationships
• Work with a diverse, international client base spanning multiple industries and regions
• Help improve our technical documentation and internal knowledge base for troubleshooting purposes
• Represent CloudTalk professionally while solving customer issues with empathy and efficiency

Benefits

• 1-1 Coaching sessions with our resident communications advisor
• Leaders Academy & Learning and Development Budget
• Unlimited Paid Time Off
• Volunteering Days
• 100% remote work
• Home office budget
• MacBook for work (reimburshed by CloudTalk)
• Recharge Fridays once per quarter
• Fitness Allowance
• Referral bonuses
• Virtual & physical team buildings
• Company merchandise