Customer Support Representative

Summary

Join CloudTalk, a global SaaS company, and be part of building the world’s #1 AI business communication platform. As a key player in the Customer Support L1 team, you will provide top-tier technical support via chat and email, build lasting customer relationships, and work with a diverse international client base. This 100% remote position offers a competitive salary (EUR 800-1000 gross/month), working 8:00-16:30 Sao Paolo time, Monday-Friday. CloudTalk provides ample opportunities for personal and professional growth, including 1:1 coaching and a learning and development budget. The ideal candidate possesses basic technical skills, a growth mindset, and thrives in a fast-paced environment. This is a fantastic opportunity to start your career at a global tech company.

Requirements

• Languages: English fluent, Spanish is a plus
• Team Player: You’re ready to support your teammates and contribute to a positive work environment
• Tech Savvy : You have basic technical skills and a strong desire to learn more about our product and industry
• Self-Starter : You take ownership of your tasks and work with minimal supervision
• Learning Mindset : You’re eager to continuously grow your skills and knowledge

Responsibilities

• Provide top-tier technical support via chat and email to both new and existing customers
• Build and maintain lasting customer relationships
• Work with a diverse, international client base spanning multiple industries and regions
• Help improve our technical documentation and internal knowledge base for troubleshooting purposes
• Represent CloudTalk professionally while solving customer issues with empathy and efficiency

Benefits

• 1-1 Coaching sessions with our resident communications advisor
• Leaders Academy & Learning and Development Budget
• Unlimited Paid Time Off
• Volunteering Days
• 100% remote work
• Home office budget
• MacBook for work (reimburshed by CloudTalk)
• Recharge Fridays once per quarter
• Fitness Allowance
• Referral bonuses
• Virtual & physical team buildings
• Company merchandise