Customer Support Representative

Summary

Join eCom Babes as a dedicated Customer Support Representative in a fully remote role. You will be the primary point of contact for clients and prospective students, providing exceptional customer service and addressing inquiries, concerns, and technical support issues. Collaborate with internal teams to ensure a seamless customer journey and contribute to our brand's positive reputation. The ideal candidate possesses a strong customer service mindset and is passionate about making a difference in the lives of our users. This role involves responding to customer inquiries through various channels, troubleshooting technical issues, documenting interactions, gathering feedback, assisting with onboarding, and collaborating with sales and marketing teams. The position requires proven customer support experience, preferably in online education or eCommerce, along with strong communication skills and problem-solving abilities.

Requirements

• Proven experience in a customer support role, preferably within the online education or eCommerce industries
• Familiarity with customer service software and tools
• Strong written and verbal communication skills
• Empathetic and patient attitude towards customers
• Ability to work independently and manage your time effectively
• Excellent problem-solving skills and attention to detail
• Passionate about helping others and creating a positive customer experience
• Fluent in English
• Reliable internet connection and access to a computer for remote work

Responsibilities

• Respond to customer inquiries via email, chat, and social media in a timely and professional manner
• Provide information about courses, services, and educational resources available
• Troubleshoot and resolve technical issues related to our platform
• Document customer interactions and maintain accurate records
• Gather customer feedback and relay insights to improve our services
• Assist with onboarding new customers and guiding them through our offerings
• Collaborate with the sales and marketing teams to enhance customer satisfaction