Customer Support Representative

Summary

Join ModSquad's fully remote team as a Customer Service Representative supporting a leading music streaming service. You will be the primary point of contact for customers, addressing inquiries and troubleshooting technical issues in both Portuguese and English via inbound messages. Success requires strong communication skills, problem-solving abilities, and a passion for music. The role demands a 40-hour workweek during an 8-week orientation, followed by a 25-hour per week commitment with weekend availability. Proficiency in Portuguese and English is crucial, requiring language assessments. A dedicated workspace with specific technical requirements is also necessary.

Requirements

• Have a passion for music
• Possess excellent communication skills
• Have a knack for problem-solving
• Complete language assessments in Portuguese and English
• Work 40 hours per week for the 8-week orientation period
• Work 25 hours per week after orientation
• Work 8 hours on Saturday and/or Sunday
• Work 180 days (as needed by ModSquad)
• Have provided Customer Support via inbound messages in the past
• Have provided web messaging support to 3-5 customers at the same time
• Be professional/business level proficient in Portuguese and English
• Have a dedicated laptop or desktop computer running Windows 10 or above
• Have a working webcam and be willing to use it during orientation/as needed by project
• Be willing to download and install ModSquad security systems on your computer and mobile phone
• Have a stable broadband internet connection of 25 MBPS or greater
• Have 8 GB RAM or better

Responsibilities

• Respond to customer inquiries via inbound messages in both Portuguese and English
• Help customers navigate the platform
• Troubleshoot technical issues
• Ensure customers have the best possible listening experience

Preferred Qualifications

• Have dual monitors
• Strong desire to create a unique experience for each individual customer
• Truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have