Customer Support Representative

Summary

Join Owner.com, an all-in-one platform for restaurants, as a Customer Support Representative! You'll be the first point of contact for restaurant owners needing help, providing solutions in both Spanish and English. This fully remote role, based anywhere in Mexico (preferably near Mexico City), requires fluency in both languages and excellent communication skills. You'll manage a high volume of calls, emails, and chats, focusing on exceeding customer expectations. The role is fast-paced and KPI-focused, offering a unique opportunity to hone your time management and client-facing abilities. Success is measured by consistently providing amazing support. This is a full-time evening shift position.

Requirements

• Customer-facing support experience, preferably at a software company
• Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages
• A designated work from home area, with high-speed internet connection and free from interruptions and background noise
• Experiencing working in a fast-paced environment
• Experience with a telephony system such as Talkdesk or RingDNA

Responsibilities

• Respond quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests
• Maintain a customer satisfaction level over 90%
• Use Salesforce to log all activities and interactions with our customers
• Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers

Preferred Qualifications

Past experience with restaurants

Benefits

• The estimated yearly compensation for this role is the local equivalent to $30,000 USD
• Comprehensive health coverage
• Work from anywhere
• Unlimited PTO
• Extra fun perks