Customer Support Representative

Summary

Join ModSquad's fully remote team as a Customer Service Representative supporting a leading music streaming service. You will be the primary point of contact for customers, addressing inquiries and troubleshooting technical issues in both Chinese and English via inbound messages. Success requires strong communication skills, problem-solving abilities, and a passion for music. The role demands proficiency in both languages, verified through assessments. A dedicated workspace meeting specific technical requirements is necessary. The position involves a structured 8-week orientation and flexible production hours.

Requirements

• Complete language assessments in Chinese and English
• Have strong desire to create a unique experience for each individual customer
• Truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have
• Have provided Customer Support via inbound web messages in the past
• Have provided web messaging support to 3-5 customers at the same time
• Be professional/business level proficient in Chinese and English
• Have a dedicated laptop or desktop computer with Windows 10 or above
• Be willing to install MSQ security software and 2FA app on your mobile device
• Have access to a webcam or smartphone capable of taking pictures
• Have a stable broadband internet connection of 25 MBS or greater
• Have 8 GB RAM or better
• Work 40 hours per week during the 8-week orientation period
• Work 25 hours per week for project commitments
• Work 8 hours on Saturday and/or Sunday for project commitments
• Work 180 days (as needed by ModSquad) for project commitments

Responsibilities

• Respond to customer inquiries via inbound messages in both Chinese and English
• Help customers navigate the platform
• Troubleshoot technical issues
• Ensure customers have the best possible listening experience

Preferred Qualifications

Have dual monitors

Benefits

Fully remote work