Customer Support Representative

Summary

Join ModSquad's fully remote team as a Customer Service Representative supporting a leading music streaming service. You'll be the primary point of contact for customers, addressing inquiries and troubleshooting technical issues in both Thai and English via inbound messages. Success requires strong communication skills, problem-solving abilities, and proficiency in both languages. The role demands a 40-hour workweek during an 8-week orientation, transitioning to a daily 8 AM - 5 PM schedule. Additional project commitments include 25 hours per week, with weekend work required. Applicants must meet specific workspace requirements, including a reliable computer, webcam, and high-speed internet.

Requirements

• Have a passion for music
• Possess excellent communication skills
• Have a knack for problem-solving
• Complete language assessments in Thai and English
• Work 40 hours per week for the 8-week orientation period
• Work 8 AM - 5 PM daily after orientation
• Commit to 25 hours per week for projects
• Work 8 hours on Saturday and/or Sunday as needed
• Commit to 180 days of project work (as needed by ModSquad)
• Have a strong desire to create a unique experience for each individual customer
• Truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have
• Have provided Customer Support via inbound web messages in the past
• Have provided web messaging support to 3-5 customers at the same time
• Be professional/business level proficient in Thai and English
• Have a dedicated laptop or desktop computer running Windows 10 or above
• Have a working webcam and be willing to use it during orientation/as needed by project
• Be willing to download and install ModSquad security systems on your computer and mobile phone
• Have a stable broadband internet connection of 25 MBPS or greater
• Have 8 GB RAM or better

Responsibilities

• Respond to customer inquiries via inbound messages in both Thai and English
• Help customers navigate the platform
• Troubleshoot technical issues
• Ensure customers have the best possible listening experience

Preferred Qualifications

Have dual monitors