Customer Support Representative

Summary

Join Sutherland's dynamic team and support customers of a global streaming media and entertainment giant. Build a fulfilling career while connecting with callers and sharing your passion for movies, TV shows, and animation. We offer competitive hourly rates, paid training, additional pay incentives, and monthly rewards. Enjoy comprehensive benefits including medical, dental, vision, and exciting vacation options. Advance your career with promote-from-within opportunities and access to EAP & Health and Wellness programs.

Requirements

• Experience working in a customer service or contact center environment
• Experience with streaming services and basic troubleshooting
• Basic PC keyboarding skills
• Microsoft Office experience (Outlook, Word, Excel)
• Technical support experience
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills
• Excellent internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download

Responsibilities

• Provide exceptional guest experience
• Troubleshoot streaming service issues on various devices
• Utilize multiple applications simultaneously
• Work with CRM applications
• Diagnose and solve problems

Preferred Qualifications

Experience working with CRM applications

Benefits

• Competitive hourly rate and paid training
• Additional pay incentives as well as monthly rewards & recognition programs
• Medical, dental and vision benefits
• Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
• Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland