Customer Support Representative

Summary

Join NeoWork's growing team as a dedicated Customer Support Representative! You'll be a key player in providing exceptional support to our clients, addressing inquiries, and resolving issues promptly and professionally. This remote-first position offers the chance to make a real impact by collaborating with various teams and contributing to service improvements. We're looking for a proactive problem-solver with strong communication skills and a passion for delivering outstanding customer experiences. NeoWork offers comprehensive training and a supportive environment focused on employee well-being. This is a 100% home-based position with flexible hours and performance-based incentives.

Requirements

• At least 1 year of proven experience in a customer support or related role
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Empathetic and patient, with a genuine desire to help customers
• Ability to adapt to changing environments and handle multiple tasks simultaneously
• Proficient in using customer support software and tools
• Strong attention to detail and accuracy
• Owned computer or laptop and stable internet connectivity

Responsibilities

• Handle customer inquiries and provide accurate, complete, and timely information or solutions
• Effectively manage and resolve customer complaints
• Collaborate with internal teams to address customer needs and provide comprehensive solutions
• Maintain a high level of product and service knowledge to effectively support customers
• Document and track customer interactions and relevant information in our system
• Contribute to the development and improvement of customer support processes and procedures
• Meet and exceed individual and team performance targets

Preferred Qualifications

Knowledgeable in Office 360, Google Apps, and client-facing communication

Benefits

• Comprehensive training for all candidates
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being
• In addition to the base salary, performance-based incentives are provided
• There is an annual review and appraisal process in place
• There are ample opportunities for professional growth and advancement within the company