Customer Support Representative

Summary

Join NeoWork as a Customer Support Representative and be part of our growing team, providing exceptional support to clients while working remotely. As a key member of our operations, you'll have opportunities to make a meaningful impact, collaborate with internal teams, and contribute to the continuous improvement of our services.

Requirements

• At least 1 year of proven experience in a customer support or related role
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Empathetic and patient, with a genuine desire to help customers
• Ability to adapt to changing environments and handle multiple tasks simultaneously
• Proficient in using customer support software and tools
• Strong attention to detail and accuracy
• Owned computer or laptop and stable internet connectivity
• Knowledgeable in Office 360, Google Apps, and client-facing communication

Responsibilities

• Handle customer inquiries and provide accurate, complete, and timely information or solutions
• Effectively manage and resolve customer complaints
• Collaborate with internal teams to address customer needs and provide comprehensive solutions
• Maintain a high level of product and service knowledge to effectively support customers
• Document and track customer interactions and relevant information in our system
• Contribute to the development and improvement of customer support processes and procedures
• Meet and exceed individual and team performance targets

Benefits

• We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being
• In addition to the base salary, performance-based incentives are provided
• There is an annual review and appraisal process in place
• There are ample opportunities for professional growth and advancement within the company