Customer Support Representative

Summary

Join SimplyInsured, a rapidly growing company revolutionizing health insurance, as a Customer Service Representative. You will be part of a high-performing team assisting customers via phone, chat, and email. Your responsibilities include guiding customers through the online insurance shopping experience, answering administrative and billing questions, and documenting interactions. You will contribute to a positive customer experience and have the opportunity to propose process and product improvements. This role requires 1-2 years of customer service or sales experience, strong communication skills, and the ability to work in a fast-paced environment. SimplyInsured offers competitive compensation, generous stock options, comprehensive health insurance, and a supportive work culture.

Requirements

• 1-2 years of experience in customer service or sales role
• Highly productive with good multitasking skills
• Passion for helping people - especially when it comes to their health
• Able to work in a high-volume contact center environment
• Familiarity working with support ticketing and/or support CRM software tools
• Fantastic oral and written communication skills
• Strong desire to help businesses maximize their healthcare
• Must be available to work a PM shift from 10am - 6pm Mountain Standard Time Mon-Friday

Responsibilities

• Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options
• Work with existing customers to answer and resolve basic administrative and billing questions
• Ensure that customer inquiries are responded to quickly and thoroughly
• Use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions
• Propose process and product solutions to improve our customer experience

Benefits

• Generous stock option packages
• Competitive compensation
• ���Take what you need” time off plan
• 100% Medical, Dental, and Vision Insurance coverage
• FSA plan
• 401k
• A values-based culture that invests in employee success