Customer Support Representative

Summary

The job is for a Customer Support Specialist role in dental and optometry practices from Argentina, Brazil, or El Salvador. The role involves handling customer queries, scheduling appointments, and providing administrative support. The ideal candidate should have excellent interpersonal skills, proficiency in English communication, strong problem-solving skills, detail orientation, knowledge of appointment management, and record-keeping.

Requirements

• Excellent interpersonal skills and emotional intelligence
• Proficiency in written and verbal English communication
• Strong problem-solving skills and adaptability
• Detail-oriented with the ability to manage multiple tasks
• Knowledge of appointment management and record-keeping

Responsibilities

• Managing Calls
• Scheduling Appointments
• Record Keeping
• Creating a Welcoming Experience
• Communication
• Administrative Support
• Bookkeeping
• Ad Hoc Activities

Preferred Qualifications

• Experience with social media platforms
• Bookkeeping skills
• Familiarity with CRM systems, G Suite, and Microsoft Office
• Experience with incoming call platforms
• Work-from-home experience
• Spanish speaker