Customer Support Specialist

Summary

Join AirDNA's Uplisting team as a Customer Support Specialist! You'll be a key player in supporting thousands of customers, ensuring their happiness and success. This role requires strong communication, technical skills, and a customer-focused mindset. You'll handle live chats, emails, and calls, troubleshoot issues, and collaborate with other teams. The position offers a competitive salary, generous holiday allowance, continuing education, and opportunities for growth within a vibrant international team. Apply even if you don't meet every requirement; we value diverse applications.

Requirements

• Fluent or near-native English proficiency – strong communication skills, both written and spoken
• Tech-savvy and analytical – able to interpret data, troubleshoot issues, and use various tools effectively
• Customer-focused mindset – always striving to provide the best experience for customers
• Strong multitasking skills – comfortable managing live chats, emails, and calls efficiently
• A solid foundation of experience – at least a couple of years in a customer support or related role
• Flexibility with working hours – able to adapt to different shifts as needed. Uplisting support operates 24/5/365, with weekday shifts running Monday to Friday at 06:00-14:00, 12:00-20:00, 15:00-23:00, and 23:00-07:00 (GMT) , as well as weekend shifts from 06:00-14:00 . The main shift for this position is from 12:00-20:00 (GMT)

Responsibilities

• Support users with confidence – guide customers through Uplisting by becoming an expert on our product, features, and integrations
• Provide top-notch assistance – handle live chats, emails, and support calls with professionalism and care
• Troubleshoot and problem-solve – identify and resolve customer issues efficiently
• Collaborate across teams – work closely with other departments to improve processes, enhance the customer experience, and reinforce our customer-centric approach
• Live our core values – embodying being Happy, Hungry and Honest in everything you do

Preferred Qualifications

Additional languages a plus

Benefits

• Base Salary 23,000 GBP
• 36 holidays per year
• Continuing education stipend
• Individual growth plan to progress in the role
• Language lessons with Preply (French-German-Italian-Spanish)
• Talented international team and a vibrant work environment
• Bottom-up management: we listen to your ideas and implement them