Customer Support Specialist

Summary

Join Boldr as a Provider Relations Specialist and support provider and patient outreach for our new Babylist Health marketing campaign. You will conduct outreach to provider offices, encouraging them to opt-in to marketing materials, and foster relationships within the healthcare community. You will also assist with patient engagement by emailing patients and tracking campaign progress. This dynamic role requires strong communication, attention to detail, and effective priority management. Boldr values authenticity, curiosity, and dynamism. We seek impact-driven individuals passionate about growth and achieving our purpose. This is a 6-month minimum contract with potential for extension.

Requirements

• 1-2 years of experience in sales, customer service, or outreach roles, preferably involving cold-calling or engaging with office managers
• Proactive problem-solving and the ability to adapt to changes
• Excellent organizational skills and attention to detail
• Proven ability to establish and nurture relationships with warm leads through phone interactions
• Ability to quickly learn and use CRM or call-tracking systems for managing outreach efforts
• Proficiency in Google Suite, Microsoft Office and other collaboration tools (i.e. Assembled shift management, Zendesk, Slack and Zoom)
• Strong problem-solving skills and adaptability to address objections or challenges
• Team-oriented mindset for collaborating with cross-functional teams and sharing feedback to improve processes
• Excellent English proficiency, both spoken and written, to effectively engage with U.S.-based healthcare providers and patients
• Dependable attendance and internet connection
• Commitment to a 6-month minimum contract term with potential for ongoing work if the project scales successfully

Responsibilities

• Conduct outbound calls to medical provider offices
• Demonstrate high motivation and determination to achieve target-driven goals
• Encourage providers and office managers to opt into receiving marketing materials
• Engage with providers via email or phone to confirm receipt and placement of marketing materials
• Email a list of targeted patients to share Babylist Health materials
• Track and document patient compliance with campaign requirements (e.g., submission of proof of material delivery)
• Accurately log call outcomes and responses in the designated tracking system
• Maintain detailed records of successful contacts, opt-ins, and follow-ups
• Provide regular updates on outreach progress
• Identify and report common challenges or objections encountered during outreach to inform strategy adjustments
• Coordinate with Babylist Health team members to ensure alignment on outreach goals and messaging
• Communicate with internal teams in slack
• Conduct follow-up calls and emails to ensure compliance with agreed-upon marketing material usage
• Maintain professionalism in all interactions with providers and patients
• Ensure adherence to all relevant privacy and regulatory guidelines during outreach activities

Preferred Qualifications

Basic understanding of the healthcare industry or familiarity with medical office operations is a plus

Benefits

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage