Customer Support Specialist

Summary

Join Fullscript, a company redefining healthcare by empowering practitioners to provide complete patient care. As a Customer Support Specialist, you'll be the voice of Fullscript, providing friendly and effective support to customers. You'll solve problems with care, understand customer needs, and provide solutions that build trust. You'll also stay ahead of the game by continuously learning and adapting, bringing fresh ideas to enhance the support experience. This role is perfect for someone who loves helping people, communicates clearly, is detail-oriented, adaptable, and a team player. You'll have the opportunity to work in a collaborative, high-energy environment and make a real difference in the lives of others.

Requirements

• You love helping people. Exceptional service isn’t just a skill—it’s who you are
• You communicate with clarity. Whether written or spoken, you keep things simple, friendly, and effective
• You’re detail-oriented. You notice the small things that make a big impact
• You’re adaptable. Change excites you, and you’re always ready to take on new challenges
• You’re a team player. You thrive in a collaborative, high-energy environment where everyone is working toward the same goal

Responsibilities

• Be the voice of Fullscript —deliver friendly, clear, and effective support to customers
• Solve problems with care —understand customer needs and provide solutions that build trust and confidence
• Stay ahead of the game —continuously learn, adapt, and bring fresh ideas to enhance the support experience
• Embrace technology —use modern tools to streamline communication and improve efficiency

Preferred Qualifications

• Have experience with Zendesk or other SaaS tools
• Are tech-curious and love learning new systems
• Have an interest in integrative health and wellness

Benefits

• Flexible PTO —because work-life balance matters
• RRSP program & stock options —invest in your future
• Premium benefits package —including $2K for paramedical services like mental health and naturopathy
• Discounts on Fullscript’s wellness catalog —for you, your family, and friends
• Training & learning opportunities —we invest in your growth
• Hybrid work flexibility —your office, your way