Customer Support Specialist

Summary

Join RateHawk, a fast-growing international travel-tech company, and become a Customer Support Specialist (Incident Resolution). You will resolve client issues, advise clients on bookings and products, communicate with suppliers and hotels, and utilize CRM systems and internal databases. The ideal candidate possesses upper-intermediate English proficiency (spoken and written), excellent soft skills (kindness, empathy, stress-resistance, politeness, and responsibility), and a quick learning ability. A functioning computer and microphone are required. RateHawk offers remote work, a flexible schedule (2 days on, 2 days off), a competitive salary with bonuses, challenging tasks, continuous learning opportunities (seminars, trainings, conferences), corporate discounts, and a great team environment.

Requirements

• English Proficiency: Upper Intermediate level (both spoken and written)
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility
• Quick Learner: Ability to learn quickly and stay results-focused
• Tech Requirements: A functioning computer and microphone

Responsibilities

• Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system
• Advise clients: Provide expert advice on bookings and our products
• Communicate: Engage with suppliers, hotels, and clients via email and phone
• Work with systems: Utilize CRM systems and our internal databases efficiently

Preferred Qualifications

Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

Benefits

• Remote Work: Work from the comfort of your home
• Great Team: Join a young and active team of super specialists
• Flexible Schedule: 2 days-on after 2-days off
• Competitive Salary: Earn a base salary + bonus based on KPI
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend
• Perks: Enjoy corporate discounts on hotels and other services