HST Pathways is hiring a
Customer Support Specialist

Summary

The job is for a Customer Support Specialist at HST Pathways, a fast-growing healthcare software company. The role requires troubleshooting and resolving application problems, delivering excellent customer service, establishing procedures to ensure client satisfaction, and communicating across teams. A Bachelor's degree is recommended, proficiency in MS Office is required, and healthcare or clinical experience is preferred.

Requirements

• Bachelor’s degree recommended
• Proficient in MS Office and related products
• Technically savvy with an ability to easily learn new software (echart or practice management experience preferred)

Responsibilities

• Troubleshoot and resolve application and customer workflow problems
• Deliver an exceptional client experience by identifying and documenting client needs and issues
• Answer incoming customer inquiries, effectively apply problem solving techniques, educate clients and follow issues through to their successful resolution
• Provide consistent, timely, professional and high-quality client support
• Establish procedures to ensure client satisfaction and quality service delivery
• Communicate and collaborate across teams and departments to help solve issues
• Replicate and document issues for further escalation
• Participate in quality assurance and application testing of software as required

Preferred Qualifications

• Healthcare or clinical experience preferred
• RN preferred

Benefits

• Remote work environment
• Health benefits paid for employee
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!