Customer Support Specialist

Summary

Join HST Pathways as a Customer Support Specialist and become the primary point of contact for all service and support inquiries related to our innovative healthcare software. This remote position requires exceptional customer service skills, technical troubleshooting abilities, and the capacity to manage multiple tasks in a fast-paced environment. You will be responsible for resolving application and workflow problems, ensuring client satisfaction, and collaborating with internal teams. A Bachelor's degree is recommended, along with proficiency in MS Office and the ability to learn new software. Healthcare or clinical experience is preferred. HST Pathways offers a comprehensive benefits package including health benefits, paid time off, paid parental leave, 401k matching, and a learning and development allowance.

Requirements

• Bachelor’s degree recommended
• Proficient in MS Office and related products
• Be technically savvy with an ability to easily learn new software
• Able to manage many ongoing activities and tasks in a fast-paced environment
• Exceptional communication skills for both internal and external communications

Responsibilities

• Problem-solve with exceptional customer service skills, going above and beyond client expectations
• Deliver an exceptional client experience by identifying and documenting client needs and issues
• Answer incoming customer inquiries, effectively applying problem-solving techniques, educating clients and following issues through to their successful resolution
• Provide consistent, timely, professional and high-quality client support, every day, all the time, no matter what
• Establish procedures to ensure client satisfaction and quality service delivery
• Communicate and collaborate across teams and departments to help solve issues
• Replicate and document issues for further escalation
• Participate in quality assurance and application testing of software as required

Preferred Qualifications

• Echart or practice management experience
• Healthcare or clinical experience

Benefits

• Remote work environment
• Health benefits paid for employee
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance