Customer Support Specialist

Summary

Join Patrianna as a Customer Support Specialist and contribute to a dynamic team revolutionizing the social casino gaming industry. This role requires strong communication and problem-solving skills, with a focus on delivering exceptional customer service. You will be responsible for handling customer inquiries, resolving issues, and maintaining accurate records. The position offers a flexible, remote work environment, opportunities for training and development, and potential for career growth within a rapidly expanding global company.

Requirements

• Minimum of 1 year in a customer service role, in the the igaming industry (casino/sportsbooks/social gaming)
• Bachelor’s degree preferred or at least 2 years of college education
• Strong contact handling and active listening skills; proficient with Zendesk and IT systems; excellent communication and presentation skills in English
• Customer-focused, adaptable to different personalities, able to multitask, prioritize, and manage time effectively without close supervision
• Self-provided laptop or PC (Intel i5 4th Gen or higher, Windows 10 or newer)
• Minimum 8 GB RAM, 1 GB HDD space
• Reliable internet connection with minimum 10 Mbps upload and download speeds, backup internet provider
• USB headset (noise-canceling), web camera

Responsibilities

• Provide accurate information about products and services
• Resolve issues and answer queries swiftly and professionally
• Maintain and update customer records and interaction logs accurately, ensuring all communications are recorded and documentation is filed correctly
• Address customer complaints by identifying problems, devising effective solutions, and following up to ensure resolution
• Recommend potential products or services by analyzing customer needs and feedback
• Meet and exceed weekly, monthly, and quarterly targets aligned with the company's KPIs and SLAs
• Go the extra mile to engage customers, fostering a positive experience and enhancing customer satisfaction

Benefits

• Competitive salary
• Flexible, remote work environment
• Opportunities for training and development
• Potential for career growth in a rapidly expanding global company