Customer Support Specialist

Summary

Join Preply's Customer Support Squad as a Customer Advocate, guiding and supporting users, resolving issues, and ensuring satisfaction. You'll work with a growing international team, enjoying flexible 9-hour shifts with an 11-hour break between them. Professional development is supported through onboarding and ongoing training. The role involves written communication (no calls) and collaboration with product teams. Preply offers a dynamic environment with clear KPIs and a competitive compensation package.

Requirements

• Previous experience providing support through live chats
• Fluency in English
• Strong technical and analytical skills
• Ability to provide proactive and innovative solutions
• Outstanding written and verbal skills
• Ability to understand customer's needs
• Ability to work in teams
• A customer-centric, empathetic mindset with excellent listening skills
• An ability to focus on what counts, creating simple solutions to deliver fast results
• A passion for learning and desire for self-improvement
• Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD
• Internet connection of at least 30mbs

Responsibilities

• Answer customers’ questions and resolving any issues that they may be facing
• Identify problem areas and flagging them to the concerned team
• Ensure customer satisfaction, and work on collecting and tracking user's feedback
• Work closely with the product teams to resolve issues and share customer feedback

Benefits

• An open, collaborative, dynamic and diverse culture
• A generous monthly allowance for lessons on Preply.com , Learning & Development budget and time off for your self-development
• A competitive financial package with equity and leave allowance
• The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!)