Remote Junior Customer Support Specialist

Summary

Join Skelar, a venture builder creating international IT companies, as a Customer Support Specialist for Liven, a company that creates products for mental well-being. Work remotely from anywhere in Ukraine or the world, communicate with English-speaking users worldwide, and help improve the product while enjoying benefits such as 20 days of paid leave per year, flexible hours, medical insurance, and bonuses.

Requirements

• Upper Intermediate / Advanced English (B2+), conversational and written
• Ability to work night shifts (~6 times a month from 23:00 to 08:00)
• Adaptability and willingness to learn new processes
• Stress resilience
• Strong communication skills, including handling user objections
• Empathy and customer-oriented attitude
• Interest in the topic of emotional and behavioral well-being
• Willingness for long-term cooperation

Responsibilities

• Help in resolving queries from our users
• Communicate with users via tickets and calls
• Work with English-speaking users worldwide
• Improve the product by escalating issues to appropriate departments

Benefits

• Remote work format
• 20 days of paid leave per year
• Unlimited sick days with a doctor's note
• Medical insurance
• Flexible work schedule (2/2, with 2 working days and 2 days off)
• Guaranteed breaks during each shift
• Bonuses for meeting goals and KPIs