Propelus is hiring a
Customer Support Specialist

Summary

Join Propelus as a remote Customer Support Specialist in a contract-to-permanent full-time position. Assist customers through live chat, email, and phone support, maintain detailed product knowledge, provide customer feedback, write internal documentation, and enjoy flexible work hours with high pay starting at $18 per hour.

Requirements

• Has 2+ years of previous contact center experience with a track record of success handling live chats, email, and phone support
• Writes in a clear and concise manner
• Enjoys teaching others and explaining technical concepts
• Has patience to listen and understand what customers are trying to accomplish
• Knows how to communicate in a friendly, professional manner
• Is a continuous learner, proactively pursues growth and learning
• Pays high attention to detail
• Has functional knowledge of computers and can perform basic troubleshooting
• Holds an Associate degree or higher (preferred)
• Has ongoing access to a quiet workspace to conduct professional business
• High-speed, reliable internet (minimum of 25 Mbps download and 3 Mbps upload speeds) with ethernet connection capability

Responsibilities

• Assist customers through live chat, email, and phone support
• Provide delightful customer service through casual, unscripted conversations
• Maintain detailed product knowledge to engage in consumer education and support sales efforts
• Provide customer feedback and data to internal teams across the company
• Write internal documentation and tutorials

Preferred Qualifications

Enjoys teaching others and explaining technical concepts

Benefits

• Full benefits
• Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent
• 401K with company matching, as well as financial planning education and resources
• Employees choose from HSA, FSA and traditional insurance options for medical, dental, and vision coverage for themselves and dependents
• Wellness benefits - we’ll help you pay for fitness endeavors and organic produce delivery services
• Awarded one of BuiltIn's 2023 Best Place to Work and 7 years running by Outside Magazine !