Remote Customer Support Specialist

Summary

As a Customer Support Specialist at Nursa, you will handle inbound customer support for the platform's users, troubleshoot app issues, and provide excellent customer service. The ideal candidate has strong customer service skills, is tech-savvy, self-motivated, adaptable, and has 2+ years of experience in a customer service role. Nursa offers remote work, competitive pay and benefits, opportunities for professional growth, and a learning-focused environment.

Requirements

• Excellent customer service soft skills
• Customer obsessed: Enthusiasm for helping users succeed within our app
• Tech Savvy: Strong ability to be proficient in multiple platforms
• Self-motivated and a strong team player
• Adaptable to a fast-paced growing company
• Excellent oral and written communication skills and a commitment to delivering a world-class customer experience

Responsibilities

• Support all forms of inbound communication with user, including chat, phone and email
• Maintain callback requests and outbound communications as needed
• Welcome and educate new users to our app
• User verification and documentation
• Research shift discrepancies
• Troubleshooting app functionality with users

Benefits

• Remote work 4 out of your 5 assigned days
• Competitive pay and benefits
• Opportunity to revolutionize healthcare industry and build both relationships and teams that make a tangible impact
• We empower team members to act intelligently and be owners, believing that execution is everything, and have designed a learning-focused environment where you get ongoing support and regular feedback to help you grow
• An opportunity to join an international team with a work culture that is based on trust, flexibility, and curiosity