Customer Support Specialist

Summary

Join Truework's team as a part-time Customer Support Specialist and play a key role in delivering our verification product to customers. You will be the voice of Truework, communicating directly with customers and respondents to ensure a seamless verification process. This role requires active listening, detailed analysis, clear communication, strong multitasking, and adaptability to multiple technical platforms. The position is 100% remote, requiring a reliable high-speed internet connection and a flexible schedule between 5-6 hours daily, Monday-Friday, within a specified time window. You will independently resolve a high volume of inbound tickets across various channels, troubleshoot technical issues, and proactively improve the verification process. Success requires strong technical support experience, commitment to customer service, self-management skills, and attention to detail.

Requirements

• Bring at least 2 years of experience providing technical support in a high-volume call center or similar environment
• Are committed to delivering a world-class customer experience with professionalism and empathy
• Excel at self-management, consistently meeting deadlines and producing high-quality work
• Can navigate through multiple systems using a simple set of instructions
• Uphold the highest standards of organization, efficiency, and attention to detail
• Stay resilient and maintain composure under pressure
• Have excellent verbal and written communication
• Are highly disciplined, adept at managing multiple tasks, and detail-oriented
• Enjoy following structured processes and proactively identifying opportunities for improvement
• Adapt quickly to change, driven by a strong work ethic and motivation to succeed
• Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions

Responsibilities

• Independently resolve a high volume of inbound tickets across phone, email, and chat channels, meeting SLAs while delivering exceptional service
• Troubleshoot technical issues and provide clear, actionable solutions to customers
• Conduct proactive customer outreach initiatives to minimize recurring issues and improve overall satisfaction
• Navigate multiple systems simultaneously to maintain a reliable and efficient workflow, taking full ownership of your results
• Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards
• Communicate effectively with internal teams and customers, gathering and sharing all necessary information to support Truework platform users
• Escalate ambiguous issues to the appropriate teams for timely resolution
• Continuously improve the income and employment verification process by identifying bottlenecks and suggesting improvements

Preferred Qualifications

• Spanish language fluency
• Experience working for a startup or similar environment

Benefits

• Our cash compensation for this role is targeted at $17 - $19 per hour. Final offer amounts are determined by multiple factors including candidate expertise
• This is a part-time position. The work schedule for this role is between 5-6 hours per day Monday through Friday, within the 6:00 AM to 2:00 PM Pacific Standard Time window
• Our Customer Support Specialists work 100% remotely from home, and a reliable high-speed internet connection is required