Customer Support Specialist

Summary

Join Veriff's Customer Support Team and become a Customer Support Specialist, serving as the voice of Veriff for customers globally. You will resolve support tickets, answer technical and product inquiries, and collaborate with other teams. This role requires 1-3 years of experience in a customer support or customer-facing SaaS role, strong communication skills, and experience with tools like Zendesk or Intercom. The ideal candidate thrives in fast-paced environments, possesses a problem-solving mindset, and is passionate about customer success. Veriff offers a competitive salary, flexible remote work options, extra recharge days, stock options, private health insurance, and learning and development budgets.

Requirements

• 1- 3 years in a customer support or customer-facing SaaS role
• Strong written and verbal communication skills
• Experience using tools like Zendesk, Intercom, or Salesforce
• A natural collaborator who thrives in a remote-first, global environment
• A passion for simplifying the complex and helping people succeed
• A self-starter mindset with a high sense of ownership and accountability

Responsibilities

• Serve as the front-line support for Veriff’s global user base
• Troubleshooting platform, product, and integration questions with accuracy and empathy
• Working cross-functionally to escalate product bugs or customer needs with context and clarity
• Educating users and customers by guiding them through our platform and processes
• Identifying patterns in feedback and helping improve internal documentation and knowledge base
• Ensuring all support conversations align with our tone, SLAs, and quality standards

Preferred Qualifications

• Experience supporting technical products or APIs
• Worked in a scale-up or fast-growing tech company
• Supported global customers across time zones or languages

Benefits

• Flexibility to work from home at our eligible locations in the USA
• Extra recharge days per year on top of your annual vacation days
• Stock options that ensure you share in our success
• Private health insurance coverage to ensure you’re feeling great physically and mentally
• Learning and Development and Health & Sports budgets that you are free to tailor to your own needs