Remote Customer Support Specialist

Summary

Join us in making a future where everyone is an internet entrepreneur. As a Customer Support Specialist, you'll be the go-to person for our users and creators, fielding their questions through live chat on Intercom. You'll troubleshoot and resolve issues, team up with colleagues to find solutions, and keep customers thrilled with fast, friendly, and effective support.

Requirements

• Previous experience in customer support or a similar role
• Excellent communication skills—both written and verbal
• Strong problem-solving chops and a focus on the customer
• Ability to juggle tasks and manage time in a fast-paced environment

Responsibilities

• Be the first point of contact for users and creators, managing inquiries via Intercom
• Troubleshoot and resolve issues with clear, easy-to-follow guidance
• Work with the team to tackle complex problems and escalate when necessary
• Keep customer satisfaction high with responsive, effective, and friendly support
• Jump into team meetings and help us continuously improve our support game

Benefits

• $48,000 salary
• Remote work option