Journey Clinical is hiring a
Customer Support Agent in Worldwide

Summary

This role involves managing therapist inquiries and requests through various communication channels, providing support to therapists, collaborating with cross-functional teams for process improvements, and documenting knowledge bases. The candidate should be a team player with 3+ years of related work experience, 2+ years in the medical industry, and familiarity with CRM systems like Zendesk and Gmail.

Requirements

• Team player who is passionate, detail oriented and a strong communicator
• 3+ years of related work experience in client service and support
• 2+ years of experience in medical industry, particularly if you have worked in mental health
• Knowledge of CRM systems, particularly Zendesk and Gmail

Responsibilities

• Manage day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails)
• Provide support to therapists to ensure success along their treatment journey
• Bring feedback and share insights with the team on common themes expressed by therapists
• Assist with coordination of scheduling, rescheduling, and canceling therapist appointments as required
• Manage therapist inquiries and requests through our email communication system
• Provide tech support for therapists struggling with account access
• Coordinate with operations and therapist success teams to ensure requests are responded to in a timely manner
• Monitor the therapist journey to identify and mitigate potential issues as well as discover opportunities to improve the process
• Oversee the processing of therapist credentials submitted to our platform

Benefits

• Competitive hourly salary
• Flexible working hours
• Growth opportunities and a high level of freedom
• Work with a team of industry leading experts
• The opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic assisted psychotherapy and make a positive impact on the lives of 100M+ people who are suffering from depression and anxiety in the US today!