Help Desk Support Specialist

Summary

H2 Performance Consulting is hiring a Mid-Level Help Desk Support Specialist to support the Naval Sea Logistics Center (NAVSEALOGCEN). The specialist will provide phone and email support, Tiers 1, 2, and 3 customer support, workstation administration support, and develop system documentation.

Requirements

• High School Degree or equivalent
• Minimum of three (3) years’ experience in providing Tier 1 and 2 help desk support assisting non-IT users for applications
• IAT II certification (i.e., Security+ CE; CySA+: GICSP; GSEC; SSCP; CND; or CCNA Security)
• Active Secret security clearance at the time of application

Responsibilities

• Provide phone and email support to applicable user communities
• Tiers 1, 2, and 3 customer support to analyze and resolve trouble calls, applications, or customer issues
• Workstation administration support
• Develop and maintain system documentation, online help systems, task oriented help (step-by-step guides) and online reference data