Customer Technical Advisor, Inbound Sales

Summary

Join our client, a global technology and services leader, as a Customer Technical Advisor & Inbound Sales Agent in Portugal and ensure performance goals are met across all operations, fulfilling client expectations related to operational excellence. You will receive comprehensive training, cutting-edge technologies, and ongoing support. This position offers significant career and personal growth potential, with 80% of managers promoted internally. The company provides free learning and leadership development programs. Responsibilities include handling incoming user requests, providing timely resolutions, achieving high customer satisfaction scores, delivering excellent post-sales service, supporting inbound sales, and meeting sales goals. The role requires native-level Italian and English proficiency, excellent communication skills, adaptability, and strong customer service skills.

Requirements

• Have a native level of Italian (oral and written) and proficiency in English
• Have excellent communication skills coupled with empathy and team spirit
• Have the ability to adapt to unplanned situations in a methodical and organized way
• Strong customer service-oriented skills

Responsibilities

• Take incoming user requests (via telephone, email, chat...), log call details into case management systems, and provide response and resolution within SLA to customers
• Aim for the highest Customer Satisfaction Survey scores, actively updating customers with status and resolution progress reports
• Delivery of high-caliber Customer Service on post-sales requests (delivery, warranties, refunds
• Inbound sales support and product selling to increase revenue while ensuring the highest level of customer satisfaction
• Achieve sales goals set up every quarter while providing an excellent customer experience
• Logging and following up on orders or requests
• Capturing all required data elements in CRM as required by clients, policies, and products

Benefits

• Competitive salary and performance bonus
• Work From Home in Portugal mainland – equipment provided by the company
• Meal allowance
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
• Free private health insurance after 6 months
• Working hours: Monday to Saturday from 8 am to 7 pm rotational. Sundays off + another day during the week
• 1K welcome bonus paid in 4 installments