Remote Customer Training Lead

Summary

Join a founding team who've shipped products for Autodesk, Electronic Arts, Nike, and Apple. We are seeking a Customer Training Lead to own our interactive customer training, in both virtual and in-person formats.

Requirements

• Have 4+ years of direct customer training experience for a highly technical enterprise software solution, modeling or BIM software highly preferred
• Have a high EQ and strong communication skills–interpersonal, written, and verbal
• Proven experience delivering both in-person and virtual training in a classroom-style setting
• Comfortable with traveling up to 50% of the time to customer locations across the U.S
• Excellent communication and presentation skills, capable of simplifying complex topics for diverse audiences
• Strong ability to customize training materials to suit the specific needs of different customers
• Adaptable and resourceful, with a passion for helping others learn and succeed
• Highly organized, with an eye for detail and a proactive approach to problem-solving

Responsibilities

• Deliver engaging in-person training at customer facilities that fosters engagement and provides practical, hands-on experience, traveling up to 50% of the time to US based locations
• Lead virtual training sessions for remote customers, adapting content for effective and engaging digital delivery
• Collaborate with our Training Content Lead to curate and customize training materials to meet the unique needs of individual customers, ensuring they get the most value from the Higharc platform
• Collaborate with Product, Customer Success, and Implementation teams to stay updated on platform features and ensure training reflects the latest product developments and training meets the customers' needs
• Monitor customer progress during training, make any necessary adjustments in real-time, and provide follow-up guidance to reinforce learning
• Gather customer feedback on training sessions, measure effectiveness, and work to continuously improve training strategies

Benefits

• Comprehensive medical, dental, and vision coverage
• Unlimited PTO
• Meaningful maternity/paternity leave
• Short and long-term disability plans
• 401k
• Flexible hours so that you do your best work without missing out on life