Tapcheck is hiring a
Lead, Customer Success Manager

Summary

The Lead, Customer Success Manager will join the expanding Customer Success team at Tapcheck, serving as both a hands-on contributor and mentor to a team of 4-6 Customer Success Managers. The role involves ensuring clients receive a smooth experience from onboarding to post-launch support, with 70% of time spent coaching and mentoring the team and the other 30% driving client satisfaction, continued growth, and expansion opportunities.

Requirements

• 2+ years of experience mentoring or leading individual contributors
• 4+ years of experience in an Account Management or Customer Success
• Experience using CRM systems such as Salesforce.com and Data analytical tools

Responsibilities

• Ensure clients receive a smooth experience from onboarding to post-launch support
• Coach and mentor the team of 4-6 Customer Success Managers
• Drive client satisfaction, continued growth, and expansion opportunities

Benefits

• Competitive Base + Bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K Match