Remote Lead Customer Success Manager

Summary

Join Product School as a Lead Customer Success Manager, Enterprise, to help supercharge our momentum and accelerate growth. As the face of Product School, you'll deliver a world-class client experience through high-touch engagement delivery, planning, and partnership.

Requirements

• You have 5+ years of experience in enterprise account management, senior customer success, strategic partnerships and/or professional training support
• You are an effective and concise communicator with strong listening & communication skills
• You have a bias for action; you can effectively triage and think on your feet to problem solve
• You have great interpersonal skills, relationship building skills, and the ability to empathize with customers and end users while also understanding when to say ‘no’
• You are organized with outstanding project and task management skills
• You have a strong attention to detail & critical thinking/strategic thinking
• You are a team player
• You are fluent in English, both written and oral (Required)

Responsibilities

• Be the face of Product School: Deliver a world class client experience by delivering white-glove support - including clear and timely communication, effective planning, tracking and management of all delivery logistics
• Collaborate cross-functionally across the Product School organization to meet deadlines and quality expectations, ensuring no gaps in client experience
• Solve problems proactively and anticipate client needs to ensure an excellent experience for all customers
• Support all necessary back-end logistics for virtual and in-person engagements across time zones, including managing CRM records (Salesforce), facilitation during sessions, communications, briefings, T&E expenses, invoicing, business reviews, retrospectives, and tech support

Benefits

• Remote First - our team works remotely across multiple countries and time zones
• Medical, Dental, and Vision Coverage in the US - support for additional coverage is available in Spain
• Company Team Offsites and Coworking - we believe that remote-first doesn’t mean remote-only
• Free Product School Course Offerings - we offer a range of courses and certifications worth $15,000 that we readily encourage our employees to explore
• Monthly Internet Reimbursement - we support our team, wherever they’re working from
• Parental leave