Acquia is hiring a
Customer Value Manager

Summary

The job description is for a Customer Value Manager (CVM) at Acquia who will be responsible for managing a portfolio of Customer Data Platform customers, developing trusted advisor relationships with key stakeholders, and ensuring customer retention and loyalty. The role requires 5+ years of experience in enterprise customer success, account management, client services or consulting, and a marketing background is preferred.

Requirements

• 5+ years in enterprise customer success, account management, client services or consulting; experience working at a SaaS-based marketing company or digital agency
• Demonstrable experience creating and driving strategic plan for enterprise accounts
• Experience presenting to C-level contacts
• Experience with various types of related marketing technology such as SEO, CRM, Marketing Automation, Google Analytics, social media platforms, ESP
• Proficiency in Word, Excel, PowerPoint, and other cloud-based applications
• Ability to travel 10% of time

Responsibilities

• Own a client portfolio of Enterprise and/or Mid-market customers for which you are responsible for customer value, customer satisfaction, revenue growth, and retention
• Build and manage customer relationships at all levels
• Develop a trusted advisor relationship with key stakeholders and executive sponsors
• Maintain an accurate set of reports and value delivered metrics
• Provide ongoing strategic recommendations on how to maximize ROI through the use of Acquia Solutions & Services
• Leverage comprehensive understanding of the Acquia CDP solution to provide relevant training and drive adoption
• Onboard your customers by understanding their processes, goals, success metrics and defining and executing their enablement plan
• Monitor and identify trends in adoption and feature utilization to provide guidance to customers as part of ongoing account reviews
• Learn latest trends and best practices of the CDP market
• Conduct onsite customer meetings; prepare and deliver quarterly business reviews in collaboration with account managers and delivery teams
• Partner with Acquia Account Manager (AM) to secure and execute customer renewals, upgrades and upsells; drive retention and revenue growth
• Support AM and Account Executive in identifying growth opportunities that align to customers' digital priorities
• Monitor customer health, identify risk, develop success plans, and deliver recommendations
• Work with Acquia Marketing team to identify customer case studies and PR opportunities
• Collaborate across Sales, Professional Services, Product, Support and Marketing to maximize overall customer experience
• Represent a knowledgeable and professional image of Acquia with all customers

Preferred Qualifications

• Marketing background with experience in strategy and execution of marketing campaigns
• Experience delivering projects using Agile methodologies
• Prior experience managing executive and C-level client relationships
• BA or BS degree

Benefits

• Competitive salary, medical, dental, vision, disability, life benefits
• 401k plan
• A fun environment to work hard and play harder
• Passionate people building great products