GHX is hiring a
Customer Success Manager

Summary

Join GHX as a Customer Success Manager I and manage customer relationships for assigned accounts, increasing adoption and utilization of subscribed solutions. Requires 1-3 years of account management or vendor credentialing healthcare experience, strong leadership skills, and the ability to work effectively with cross-functional teams.

Requirements

• 1-3 years of account management or vendor credentialing healthcare experience
• Strong leadership, problem-solving and customer service skills
• Strong written, verbal, and presentation skills
• Analytical and detail-oriented with strong project management skills
• Able to work effectively with cross-functional teams and personnel at varying levels within GHX and customer organizations
• Ability to prioritize and manage multiple deadlines
• Ability to travel domestically up to 25% of the time

Responsibilities

• Contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts
• Cultivate and maintain customer relationships within the assigned account base
• Identify, create, and oversee compliance campaigns to drive compliance rates
• Proactively analyze vendor data to determine action items to drive compliance and adoption
• Utilize SFDC for efficient customer communications and documenting account progress
• Utilize internal platforms to document customer specifics and project work
• Manage compliance of customers’ company level credentialing requirements
• Develop deep understanding of credentialing among all VCOs and effectively communicate best practices with customers
• Monitor new customer go lives and carry momentum. Act as liaison for process communications to analyst team to increase efficiencies with cases and with credentialing managed service customer processes
• Host webinars and trainings for credentialing managed service customers and teams
• Attend customer conferences to develop relationships, enhance processes, and provide added value
• Work closely with sales during renewal to own initial conversation and oversee the process
• Other projects as assigned

Preferred Qualifications

• Prior experience with Salesforce or another CRM
• Prior experience with sales and lead generation

Benefits

• Health, vision, and dental insurance
• Accident and life insurance
• 401k matching
• Paid-time off
• Education reimbursement