Customs Associate

Summary

Join Flexport's Customs Broker team and play a vital role in ensuring the smooth flow of goods across US and international borders. You will make CBSA entries, prepare and file documentation, maintain knowledge of regulations, review documents for compliance, provide documents to agencies, and offer exceptional customer service. This position requires strong attention to detail, organizational skills, and a commitment to client satisfaction. You'll need excellent communication and computer skills, a willingness to learn, and the ability to work effectively in a team. Flexport offers a dynamic environment with opportunities for professional growth within a rapidly expanding global company.

Requirements

• Strong attention to detail and organizational skills
• An obsession with client happiness. You succeed when they succeed
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it
• Basic understanding of international trade and customs regulations
• Familiarity with CBSA product classification and rulings
• Excellent communication, interpersonal, and organizational skills
• An obsession with client happiness. You succeed when they succeed
• Proficient computer skills, including G Suite applications
• Willingness to learn and adapt to changing customs practices and regulations
• Ability to work well under supervision and in a team-oriented environment
• Strong work ethic and commitment to accuracy and compliance
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry

Responsibilities

• Make CBSA entries under CBSA law for high profile clients
• Digitally prepare and file all documentation required for goods to clear CBSA
• Maintain up to date knowledge of all regulations and procedures of the CBSA and Participating Government Agencies (PGA)
• Review and organize incoming documents to ensure compliance with CBSA and PGA's reporting requirements
• Provide necessary documents to participating government agencies, including but not limited to PGA's
• Provide exceptional customer service support to clients, ensuring a seamless and positive experience throughout their interactions with Flexport
• Learn and follow global customs laws, regulations, and trade agreements to ensure compliance with import and export requirements
• Participate in training programs to enhance your knowledge of customs compliance and stay up to date on changes in customs regulations and industry practice
• Work shift will be either afternoons or midnights

Preferred Qualifications

BA/BS degree