Cx Global Sales Manager

Summary

Join Wellhub, a corporate wellness platform, as their CX Global Sales Manager in São Paulo! This role focuses on driving call center sales performance while ensuring exceptional customer experiences. You will oversee inbound and outbound sales, implement strategies to optimize conversion and efficiency, and manage both internal teams and third-party vendors. The ideal candidate is a data-driven leader with experience scaling customer-centric sales operations in a call center. Wellhub offers a comprehensive benefits package including flexible work options, paid time off, parental leave, and wellness programs.

Requirements

• Prior experience leading sales-driven call center operations
• Proven ability to balance revenue growth and customer experience in a high-performance sales environment
• Strong data analytics and forecasting skills to drive sales optimization
• Expertise in call center tools (e.g., predictive dialing, CRM, sales engagement platforms, WhatsApp and Bots)
• Ability to manage internal teams and third-party vendors effectively
• Strong communication and stakeholder management skills, aligning sales efforts with business objectives
• Fluency in written and spoken English (other languages are a plus)

Responsibilities

• Develop and implement sales-driven CX strategies to maximize revenue while maintaining a customer-first approach
• Monitor individual campaign performance, adjusting strategies to align with stakeholder goals and maximize conversion rates
• Oversee daily operations to ensure teams meet sales, quality, and efficiency targets while maintaining an excellent customer experience
• Ensure adequate resource allocation for both inbound and outbound sales by managing forecasting and scheduling
• Analyze and track sales performance, conversion rates, and team productivity, driving continuous improvement and optimization
• Ensure external sales partners meet performance standards while aligning with the company’s CX and sales goals
• Use customer feedback and sales data to refine engagement strategies, ensuring a balance between revenue generation and customer satisfaction
• Leverage tools like predictive and power dialing, Bots, WhatsApp to enhance outbound sales, ensuring scalability and efficiency
• Provide regular updates on key sales and CX metrics to senior leadership, including actionable insights for growth
• Inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance

Preferred Qualifications

MBA or equivalent experience

Benefits

• Health, dental, and life insurance
• Flexible hybrid and full remote work options; home office stipend and a monthly flexible work allowance
• Flexibility to adjust working hours based on personal schedule, time zone, and business needs
• Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. Gold plan at no cost, and other premium plans significantly discounted
• Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday
• 100% paid parental leave to all new parents and extended maternity leave
• Outstanding opportunities for personal and career growth