Cyber Advisor

Summary

Join Deepwatch's team of cybersecurity professionals as a Cyber Advisor! This remote role (with a preference for Tampa, FL) focuses on building and nurturing customer relationships, ensuring they maximize the value of Deepwatch's Managed Security Platform. You will act as a technical expert, guiding customers through security challenges, providing insights, and aligning Deepwatch's capabilities with their evolving needs. Responsibilities include owning customer accounts, acting as the primary technical contact, developing security roadmaps, leading quarterly reviews, and collaborating with internal teams. The ideal candidate possesses strong communication skills, cybersecurity operations experience, incident response expertise, and SIEM/SOAR knowledge. Deepwatch offers competitive compensation, stock options, and a comprehensive benefits package.

Requirements

• Leverage strong verbal and written communication skills; ability to effectively communicate to both technical and non-technical audiences
• A desire to deliver security outcomes while operating autonomously with minimal support
• Have experience in a technical role within Cyber Security Operations
• Demonstrate an ability and willingness to work directly with customers
• Possess incident response experience (With preference for MSSP)
• Be skilled in prioritization of resources and organization of deliverables/requests
• Possess SIEM experience or related/equal experience
• Possess experience with SOAR, Ticketing Systems, and Threat Intelligence platforms
• Possess experience with Operating Systems and Networks
• Have an understanding of modern EDR, email security, and cloud identity platforms
• Be able to position and discuss security issues with customer technical and leadership audiences to reach positive outcomes
• Degree in Information Security, Information Technology, or equivalent experience
• ITAR Compliance
• Be interested in and able to work remotely from a home office when not at a corporate office
• Pass a pre-employment background and drug screen in accordance with applicable laws

Responsibilities

• Own a set list of assigned customer accounts and represent the full range of Deepwatch's Managed Security Platform and service offerings
• Act as the primary technical point of contact for assigned customers, ensuring that the security services and capabilities align with their business objectives
• Listen to customer concerns, interpret priorities, and identify underlying security needs. Suggest actionable improvements and offer proactive insights in follow-up meetings to optimize their security posture
• Develop and maintain tailored security roadmaps for each customer to drive improvements in their cyber maturity
• Lead quarterly reviews with customers to track progress, reassess needs, and ensure their roadmap remains aligned with evolving business and security goals
• Possess a deep understanding of Deepwatch’s analysis playbooks, enabling effective management of security tickets and providing actionable feedback
• Lead ad hoc Incident Response (IR) discussions, especially when customers contemplate transitioning to zero-to-retainer services
• Prioritize critical incidents and work collaboratively with internal teams to address real-time security challenges
• Align customer needs with future capabilities and ensure they are informed of upcoming features and services that may benefit them
• Share relevant industry knowledge with customers to help them stay ahead of evolving threats and align with industry best practices
• Collaborate closely with other teams (e.g., Customer Success, Sales, Product) to ensure alignment on customer goals and consistent service delivery
• Assist in the creation and delivery of Executive Business Review (EBR) decks and materials in partnership with the Customer Success Manager (CSM)
• Act as the liaison between Delivery and Sales teams to ensure that customer goals and expectations are understood and met
• Conduct demos and walk-throughs of Deepwatch’s services for customers, ensuring they are fully equipped to leverage the platform’s capabilities
• Travel to customer sites or meetings as needed, based on customer tier, to provide hands-on support, consultations, and relationship building
• Adapt to different customer needs and provide on-site technical advisement, as well as deliver critical IR or strategy sessions in person when required

Preferred Qualifications

SANS, EC-Council, CompTIA Net+, or Sec+, GCIA, GCIH, CEH, CySA or equivalent preferred

Benefits

• Medical, dental, vision, and disability insurance
• Flexible Time Off (FTO), 9 company holidays, sick leave and 8-Weeks Paid Parental Leave
• Unique professional development benefits, starting at $3,000 annually
• Wellness contests and monthly educational programs
• 401(K) retirement program with employer match