Remote Data Analyst - Digital Analytics

Summary

Join Softrams, a fast-growing digital services firm, as a Data Analyst to analyze and optimize digital customer journeys, improve public web user experience on federal government sites, and apply advanced analytics.

Requirements

• Ability to obtain a U.S. Federal Position of Trust clearance designation
• Must reside in and be able to perform work in the United States
• Must have lived in the United States for 3 of the last 5 years
• Bachelor’s degree in data science, statistics, mathematics, public health, economics, or related quantitative field
• 8+ years' experience in data analysis, software/application development, business system analysis, or program integrity investigations
• Advanced proficiency with analytical software including Adobe Customer Journey Analytics, Python and/or R, to manipulate and analyze data and to build analytical models
• In-depth knowledge of statistics and algorithms used in predictive modeling, machine learning, and text analytics their appropriate use
• Experience with data engineering using SQL queries, Spark, and/or python and to extract and transform large volumes of data into a format suitable for analysis
• Experience using cloud-based services and resources (e.g., AWS, Azure, Google cloud)

Responsibilities

• Develop and refine analytic solutions to model user behavior towards determining pain points and areas for improvement in website usability
• Leverage web analytics tools and techniques, querying large data sets, conduct advanced statistical analysis and translate results into insights to drive business actions
• Build tools to assess and monitor user interactions with the system for anomalies. Model and forecast website traffic for application support management
• Analyze user feedback using natural language processing and/or generative AI to assess user experiences
• Work with human center user experience researchers and designers and the project team evaluate findings and identify solutions in the system and interface design
• Prepare complete and accurate reports and documentation of objectives, methods, results and findings
• Formulate, implement, and manage an analytical roadmap for customer and web site analytics to ensure improvements and business objectives are achieved

Preferred Qualifications

• Advanced degree data science, statistics, mathematics, public health, economics, or related quantitative field
• Knowledge and experience in healthcare, especially healthcare plans and the Affordable Care Act
• Knowledge of working in a team-based agile work environment with certification in the Scaled Agile Framework (SAFe) or the capacity to obtain certification

Benefits

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance
• For eligible plans and tiers, we provide 100% company-paid medical insurance
• 100% employer sponsored STD, LTD and life insurance (min $100K)
• Voluntary life insurance option available
• Retirement 401(k) plan with employer matching. Immediate vesting
• Vacation and sick leave
• Maternity and parental leave
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards
• Company-sponsored role-based training and certifications
• Monthly DoordashDashPass subscription
• Group discounts via LifeMart ADP