Remote Data Analyst, Platform Excellence Ops Analytics

Summary

Join Instacart's Platform Excellence Operations (PEO) team as a Fulfillment Quality Analyst to improve the quality of Instacart's online grocery experience. You will analyze operational data, identify quality gaps, and provide data-driven recommendations to drive positive outcomes.

Requirements

• +1 years of experience in a data analytics-related role (e.g., business intelligence, corporate strategy, consulting, data science, etc.)
• Experience in analyzing and visualizing large datasets
• Advanced proficiency in SQL and Excel/Google Sheets for data analysis
• Ability to aggregate and synthesize large amounts of data and leverage a deep understanding of micro and macro fulfillment metrics and systems to drive insights
• Strong problem-solving skills with great attention to detail; able to quickly detect anomalies in performance metrics and trends, form hypotheses for investigation, and draw conclusions through nuanced analysis
• Proficient in PowerPoint/Google Slides for effective communication

Responsibilities

• Proactively monitor and resolve retailer performance issues across broad dimensions
• Build dashboards and processes to simplify the problem diagnosis process
• Develop monitoring and support for new retailer launches
• Monitor performance fluctuations and outliers in key performance metrics within the Retailer Quality workstream to understand root causes and recommend corrective actions
• Analyze large datasets related to Retailer Fulfillment Quality to derive business insights
• Support analytics requests, retailer data ad-hoc analyses, retailer launch impact assessments, and retailer escalations
• Independently create and execute analytical plans to identify, understand, and reduce Retailer Fulfillment Quality issues with high accuracy and consistency
• Create and present insights decks to a cross-functional audience of business and technical stakeholders on a regular basis

Benefits

• Highly market-competitive compensation
• Remote work option