Data Analyst

Summary

Join Vable, a profitable SaaS company serving international law firms and government departments, as their next Data Analyst. This fully remote, permanent position based in the UK (or willing to work UK hours) offers a competitive salary (£42-£50k) and involves leveraging data to drive user acquisition, retention, and product expansion. You will collaborate with various departments, providing insights and shaping data-driven strategies. The ideal candidate possesses a Bachelor's degree in a related field, at least 4 years of relevant experience, and proficiency in data analysis tools and languages. Vable offers benefits such as comprehensive healthcare, a MacBook and monitor, 33 days of paid leave, and a yearly learning and development budget.

Requirements

• A Bachelor’s Degree in Data Analytics, Statistics, Computer Science, or a related field
• Minimum of 4 years experience in a data analysis or similar role, preferably within a fast-paced SaaS or technology environment
• Proficiency in data analysis tools and languages, such as Python, R or similar for advanced data manipulation and analysis
• Have an understanding of the data pipeline, with a familiarity of ETL processes to ensure clean, usable data
• Familiarity with statistical analysis techniques e.g., regression, hypothesis testing
• Experience working with large datasets and deriving actionable insights
• Proficient in Lucene query syntax for querying and analysing data in OpenSearch
• Strong SQL skills for working with AWS Quicksight to create reports and visualisations
• Advanced Excel capabilities for quick data manipulation and supplementary analysis
• Experience working with Google Analytics for user behaviour tracking and performance metrics
• Familiarity with Hotjar for heatmaps and user interaction insights
• Ability to define and monitor product KPIs and OKRs, with insights into user funnels and retention metrics
• Effective communication and interpersonal skills, with the ability to work collaboratively across teams and present findings to both technical and non-technical stakeholders
• The right to live and work within the UK or a self employed contractor who can work UK hours, within Europe
• Worked within a remote team before and have experience of how it operates

Responsibilities

• Collect, clean, and analyse data from various sources to identify trends and insights
• Collaborate with departments, including Sales, Marketing, Product, Engineering, and Client Success, to understand their data needs and provide tailored insights
• Provide statistical analysis to validate experiment results and recommend next steps
• Ensure data integrity by regularly auditing and maintaining data cleanliness within systems like CRMs and marketing platforms
• Partner with the Client Success team to identify and track key metrics driving client satisfaction and retention
• Develop models to predict churn and identify at-risk users
• Provide training and tools for teams to access and utilise data effectively
• Build and maintain dashboards for real-time monitoring of these metrics
• Interpret data and generate actionable recommendations for us as a team
• Analyse client behaviour to understand engagement patterns, activation rates, and drop-off points

Preferred Qualifications

Scaleup experience is a plus

Benefits

• We provide comprehensive healthcare cover following probation
• You receive a MacBook, monitor and other required technical equipment when you join
• 33 days of paid leave a year inclusive of statutory holidays, based on where you live
• Access to an Employee Assistance Programme through Oliva
• We encourage constant learning so you can keep up to date. A yearly budget of £250 is made available to each Vable employee for continuous learning and development