Data Analyst

Summary

Join Vable, a profitable SaaS company serving international law firms and government departments, as their next Data Analyst. This fully remote, permanent position based in the UK (or willing to work UK hours) offers a competitive salary (£42-£50k) and involves leveraging data to drive user acquisition, retention, and product expansion. You will collaborate with various departments, providing insights and analysis to inform strategic decision-making. The ideal candidate possesses strong analytical skills, experience with data analysis tools (Python, R, SQL, Google Analytics), and excellent communication abilities. Vable offers a supportive and collaborative remote work environment with benefits including comprehensive healthcare, a learning budget, and generous paid time off.

Requirements

• Minimum of 3+ years experience in a data analysis or similar role, within a fast-paced SaaS business or technology environment (Scaleup experience is a plus)
• A Bachelor’s Degree
• Proficiency in data analysis tools and languages, such as Python, R or similar for advanced data manipulation and analysis
• Have an understanding of the data pipeline, with a familiarity of ETL processes to ensure clean, usable data
• Experience or education with statistical analysis techniques e.g., regression, hypothesis testing
• Experience working with large datasets and deriving actionable insights
• Strong SQL skills for working with AWS Quicksight to create reports and visualisations
• Experience working with Google Analytics for user behaviour tracking and performance metrics
• Effective communication and interpersonal skills , with the ability to work collaboratively across teams and present findings to both technical and non-technical stakeholders. Paired with wearing attire suitable for the role
• The right to live and work within the UK or a self employed contractor who can work UK hours, within Europe

Responsibilities

• Collect, clean, and analyse data from various sources to identify trends and insights
• Collaborate with departments, including Sales, Marketing, Product, Engineering, and Client Success, to understand their data needs and provide tailored insights
• Provide statistical analysis to validate experiment results and recommend next steps
• Ensure data integrity by regularly auditing and maintaining data cleanliness within systems like CRMs and marketing platforms
• Partner with the Client Success team to identify and track key metrics driving client satisfaction and retention
• Develop models to predict churn and identify at-risk users
• Provide training and tools for teams to access and utilise data effectively
• Build and maintain dashboards for real-time monitoring of these metrics
• Interpret data and generate actionable recommendations for us as a team
• Analyse client behaviour to understand engagement patterns, activation rates, and drop-off points

Preferred Qualifications

• Proficient in Lucene query syntax for querying and analysing data in OpenSearch
• A Bachelor’s Degree in Data Analytics, Statistics, Computer Science , or a related field / relevant certificates
• Worked within a remote team before and have experience of the pro's and con's of doing this type of work
• Familiarity with Hotjar for heatmaps and user interaction insights
• Advanced Excel capabilities for quick data manipulation and supplementary analysis
• Experience in a B2B environment
• Worked in a similar size, scale up company

Benefits

• A yearly budget of £250 is made available to each Vable employee for continuous learning and development
• We provide comprehensive healthcare cover following probation
• You receive a MacBook, monitor and other required technical equipment when you join
• 33 days of paid leave a year inclusive of statutory holidays, based on where you live
• Access to an Employee Assistance Programme through Oliva
• Fully Remote