Data Collection Associate

Summary

The job is for a 12-week Data Collection Technician contract in Seattle, focusing on Ground Truth Data Collection for VR/AR products. The role involves data collection at participant homes and offices, using proprietary equipment, and requires customer service and tech skills.

Requirements

• Customer service experience and tech savvy
• Experience in a related role such as customer service or data collection
• Comfortable using MacBook Pro and iPhone
• Experience with Microsoft Office 365 and its components (SharePoint, Outlook, Excel, Google Sheets)
• College degree preferred and 2+ years working in a team environment

Responsibilities

• Use client provided proprietary equipment in real participant home environments and commercial office spaces to perform data collection protocols as trained
• Prep and maintain assigned equipment and ensure security of proprietary devices
• Prep participants for capture including intake, NDAs, scripting and answering questions
• Maintain capture environment and implement lighting and staging changes
• Respond swiftly to project updates and changes
• Provide feedback to operations lead on project improvements
• Perform data uploads and quality control checks
• Help with participant outreach and scheduling
• Troubleshooting: Ability to mitigate issues, customer-facing or technology related

Benefits

Mileage reimbursement and meal allowance will be offered