Data Collection Specialist

Summary

Join Sinch's Emergency Services team as a 9-1-1 Data Collection Specialist! You will be the primary point of contact for public safety interactions, collecting and maintaining PSAP data within Sinch's systems. Responsibilities include data entry, reconciliation, and error correction. This role requires strong organizational skills, excellent communication, and the ability to remain calm under pressure. A Bachelor's degree or equivalent experience is needed, along with proficiency in Microsoft Office Suite. Sinch offers a competitive salary and benefits package, including comprehensive health insurance, retirement plans, paid time off, flexible remote work options, and paid parental leave.

Requirements

• 2+ years customer service experience
• Strong organizational skills, and demonstrated attention to detail
• Ability to understand and communicate both technical and business information in verbal and written form
• Excellent verbal and written communication skills
• Able to maintain calm under pressure
• Bachelor's Degree or equivalent work experience
• Proficiency with Microsoft Office Suite

Responsibilities

• Act as primary POC for public safety interactions
• Perform PSAP Data Collection: Ongoing with yearly data refresh required in support of Sinch’s 911 solutions
• Maintain accurate and complete PSAP information and data collection records within Sinch databases / systems
• Assist with PSAP 10-digit 24x7 emergency number collection and verification
• Participate in PSAP data reconciliations between Sinch systems, identify errors in the data and take the necessary actions to make corrections as quickly as possible
• Assist w/ workload where needed
• Perform other duties as assigned

Preferred Qualifications

• 2+ years’ experience working with Public Safety Answering Points
• Working knowledge of 9-1-1 solutions and Next Generation 9-1-1 systems
• Working knowledge of PSAP call taking systems (ALI/LDB, CAD, mapping) and operations

Benefits

• Comprehensive market competitive medical, dental, and vision plans
• A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants
• Free virtual counseling resources through our global Employee Assistance Program
• Roth and Pre-tax 401(k) options including an employer match for all participants
• Generous paid time off program
• Paid parental leave and family planning support
• Flexible remote work offerings
• Paid time off to support a volunteer program of your choice