Senior Collections Specialist

Summary

Join Sprout's Finance team as a Senior Collections Specialist to help position the company for future growth while maintaining compliance and integrity. As a member of the finance team, you'll contribute to creating best-in-class processes and practices that can scale with the organization.

Responsibilities

• Coordinate collection efforts for past due invoices documenting communications, discussions, and resolutions
• Manage customer inquiries and resolve billing issues
• Complete vendor set up forms and onboarding in customer billing portals
• Work with customers to bring accounts current, collaborating with Sprout team members throughout the organization
• Work with Collections Lead and Billing Management to resolve customer questions, concerns, or billing requirements that may prevent timely collection
• Report on collections activity and customer account updates to provide greater visibility to progress and challenges
• Responsible for daily cash application
• Identify, investigate, and resolve any discrepancies within historical cash applications
• Keep accurate records and reporting on collections and cash applications
• Liaise with Support and Support teams by investigating and resolving invoice/payment disputes or errors and develop improvements to facilitate seamless and continuous service moving forward
• Align practices and procedures with Billing team standards and Audit compliance