Data Entry Specialist

Summary

Join ABC Legal Services, a leading service of process and court filing company, as a Data Entry Specialist! This remote, US-based role ensures attorney document verification and hearing report review. You will handle attorney performance issues, investigate inquiries, manage compliance tasks, and validate attorney licensure and compliance. You'll also process FTAs, monitor the Learning Management System, and provide attorney support. This position requires strong communication, computer, and time management skills. We offer competitive benefits including comprehensive medical, dental, and vision coverage, a retirement plan, paid holidays, and a referral program.

Requirements

• Ability to plan, multi-task and manage time effectively
• Must have excellent verbal and written communication skills
• Solid computer skills

Responsibilities

• Handle difficult or complicated attorney tickets, issues or complaints with appropriate documentation and resolution. Follow up with client should the issue affect them
• Investigate inquiries regarding hearing report results, attorney performance and attorney history
• Manage various performance widgets to ensure timely resolution of compliance tasks
• Validate and document current state licensure and 'Good Standing' status of attorneys prior to case assigned. Such documents include Background Checks, valid insurance policy, attorney resume, pending attorney applications, bar directory validations, etc
• Process and manage FTA's and Filtered attorneys; use trends and information gained to identify training needs and remediation
• Review and verify that attorneys with disciplinary history or administrative sanctions are up to compliance standards
• Monitor Learning Management System for attorneys
• Assists with attorney services (calls, chats, tickets, emails, etc. from attorneys)
• Follows good customer service standards in all aspects of the job
• Identifies and suggests ideas for improving system and processes
• Attend weekly team meetings. Prepare and participate as appropriate
• Perform other duties as assigned

Benefits

• Comprehensive Medical, Dental, and Vision coverage
• Retirement plan with 5% matching
• 10 paid holidays per year
• Referral program