Customer Service and Data Entry Specialist

Summary

Join Pearl Talent as a Customer Service and Data Entry Specialist, working fully remotely with flexible hours. You will be a mission-critical partner, building and maintaining a CRM system, auditing data, tracking events, and providing operational support. This role requires 2+ years of experience in data entry, CRM support, and operations, along with strong Excel/Google Sheets skills. The company offers competitive salary, generous PTO, direct mentorship, learning and development opportunities, global networking, and work-life balance. The partner company is a high-volume event venue, and this role is crucial for streamlining operations and driving growth. You'll work with a team to rebook top-tier clients and optimize event revenue.

Requirements

• 2+ years of proven experience with data entry , CRM support , and Operations - can work with large chunk of data
• Familiarity with CRM tools (e.g., HubSpot, Salesforce, Zoho , etc.)
• Strong Excel/Google Sheets skills (pivot tables, lookups, dashboards)
• High attention to detail and organizational skills
• Proactive communicator with excellent written and spoken English
• Ability to work independently and manage multiple tasks

Responsibilities

• Build and maintain a CRM system (platform TBD) from the ground up
• Audit, clean, and standardize contact records and client/event data
• Track private event inquiries, bookings, and follow-ups in CRM or spreadsheets
• Structure and consolidate existing data into usable formats
• Ensure accuracy of deal stages, tags, and client notes
• Provide up-to-date event pipeline reporting via Google Sheets or CRM
• Set up reminders and automated/manual tasks in TripleSeat (or similar)
• Process outstanding deposits and maintain booking workflow visibility
• Support event sales team by organizing and updating backend systems
• Coordinate lightly with stakeholders through emails or updates

Preferred Qualifications

• Background in hospitality, events , or entertainment support roles with pleasing personality
• Previous experience in building CRM systems from scratch
• Familiarity with TripleSeat or similar event booking platforms
• Understanding of U.S.-based event/venue sales workflows
• Visual dashboard reporting experience (e.g., Google Data Studio, Airtable)
• Previous work with booking deposits, follow-up emails, or event reminders

Benefits

• Competitive Salary: To be discussed during the interview
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance