Data Entry Specialist

Summary

Join ABC Legal Services, a leading service of process and court filing company, as a Data Entry Specialist. This remote position, based in Puerto Rico, involves verifying attorney documents, reviewing hearing reports, and handling attorney performance issues. You will investigate inquiries, manage performance widgets, validate attorney licensure, process FTA's, and monitor the Learning Management System. This role requires strong communication, computer skills, and the ability to multi-task effectively.

Requirements

• Ability to plan, multi-task and manage time effectively
• Must have excellent verbal and written communication skills
• Solid computer skills

Responsibilities

• Handles difficult or complicated attorney tickets, issues or complaints with appropriate documentation and resolution
• Follows up with client should the issue affect them
• Investigates inquiries regarding hearing report results, attorney performance and attorney history
• Manages various performance widgets to ensure timely resolution of compliance tasks
• Validates and documents current state licensure and 'Good Standing' status of attorneys prior to case assigned
• Such documents include Background Checks, valid insurance policy, attorney resume, pending attorney applications, bar directory validations, etc
• Process and manage FTA's and Filtered attorneys; use trends and information gained to identify training needs and remediation
• Review and verify that attorneys with disciplinary history or administrative sanctions are up to compliance standards
• Monitor Learning Management System for attorneys
• Assists with attorney services (calls, chats, tickets, emails, etc. from attorneys)
• Follows good customer service standards in all aspects of the job
• Identifies and suggests ideas for improving system and processes
• Attends weekly team meetings
• Prepares and participates as appropriate
• Performs other duties as assigned

Benefits

• Comprehensive Medical, Dental, and Vision coverage
• Retirement plan with 5% matching
• 10 paid holidays per year
• Referral program