Data Excellence Manager

Summary

Join Stripe's GTM Planning & Central Operations team as a leader of a team of FTE and outsourced Sales Operations experts. You will build and lead a team focused on improving customer data quality. Partner with GTM leadership to identify and address data challenges through process improvements, policy changes, and workflow enhancements. Develop a data quality roadmap, prioritize initiatives with leadership and engineering teams, and manage contractors to scale data quality efforts. Define and measure success metrics, create dashboards to track progress, and communicate results to Stripe leadership.

Requirements

• Has 11+ years of sales, strategy and operations experience in a high-tech growth environment, or operational experience in management consulting
• Able to own the problem, investigate its root causes and ensure execution
• Can work across multiple stakeholders and elevate for leadership
• Has an enthusiastic “roll up your sleeves” mentality. Willing to do IC work along with leading
• Has strong analytical skills and a structured approach to solving unique business problems
• Works well with a high degree of adaptability and flexibility in a fast paced, often ambiguous, and rapidly changing environment

Responsibilities

• Develop a Data Quality roadmap to address various customer data challenges
• Align on prioritization with leadership, Data Engineering and Systems teams
• Influence implementation and enablement of systems and tools, working closely with internal systems teams
• Create an outsourcing strategy for always-on data clean-up
• Manage contractors as part of the outsourcing strategy to scale data quality initiatives, reporting, process, and analytics
• Define and measure metrics for success
• Develop dashboards highlighting progress along the identified metrics
• Communicate progress to Stripe leadership and leverage them to influence and unblock

Preferred Qualifications

• Experience managing outsourced services
• Proficiency in SQL and other advanced analytics tools
• Proficiency in BI visualization tools (eg Tableau)
• Prior experience at a growth stage Internet/software company
• Prior experience in the SaaS and/or payments industry