Manager, Data Operations

Summary

Join Uberall as a Data Operations Manager and lead a team of operations professionals, driving operational excellence across the organization. You will be responsible for developing and executing operational strategies, improving processes, managing resources, and ensuring quality assurance. The ideal candidate has 2-4 years of experience managing teams in an operational environment and excels at enhancing efficiency and managing high-volume tasks. You will need strong analytical skills, proficiency in Google Suite or Microsoft 365, and excellent communication skills. Uberall offers a competitive compensation and benefits package, including flexible work arrangements, a supportive culture, and opportunities for professional development.

Requirements

• Minimum of 2 years managing teams in an operational environment, with a strong track record in handling high-volume tasks at scale
• Demonstrated ability to motivate, inspire, and develop high-performing teams while managing day-to-day operations effectively
• Strong analytical skills with the ability to interpret complex data and make data-driven decisions
• High proficiency in Google Suite (especially Sheets and Slides) and/or Microsoft 365 (particularly Excel), as well as experience with Slack, calendar tools, and email. Salesforce experience is a plus
• Excellent communication and interpersonal skills, capable of collaborating across teams and geographies
• Ability to work both independently and collaboratively in a dynamic, multi-cultural environment
• Excellent written and spoken English

Responsibilities

• Oversee a team of operations professionals by providing guidance, coaching, and mentorship to foster high performance, professional development, and strong employee engagement
• Contribute to the development and execution of the team’s operational strategy. Implement policies and procedures designed to optimize efficiency, productivity, and customer satisfaction
• Identify and implement opportunities for process enhancements, automation, and streamlined workflows to drive operational excellence and maximize resource utilization
• Plan and allocate resources to meet operational targets effectively, including workforce scheduling, workload distribution, and capacity planning
• Establish clear performance objectives, track key performance metrics, and provide regular feedback to team members. Address any performance gaps proactively
• Develop and enforce quality control measures to ensure accuracy, adherence to standards, and regulatory compliance
• Create and maintain regular operational reports. Analyze data to uncover trends, identify bottlenecks, and pinpoint areas for improvement, presenting insights to senior management

Benefits

• A mission with meaning and purpose At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to win together with our partners, co-workers, and customers. Speaking of our customers, they’re some of the most recognizable businesses in the world
• A truly human culture We’re famous for our culture. Uberallers live by our values of mutual respect and boldness. We’re open, collaborative risk-takers with a whole lot of passion and grit
• Flexibility to fit your lifestyle Want to come to an office for collaboration? We’ve got space for you in Berlin, Amsterdam, Barcelona, Detroit, and London. We also offer co-working access in Montreal, Paris, LA and San Diego. Prefer to work remotely? Fine by us! Bonus points if we meet your pets in a video call. If working from another country is legally possible for you and within a reasonable time zone, we happily support work-ations
• A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP
• Emotional and intellectual connection Events and alignment sessions - YES and YES. With the team, cross-functions, regional, you name it - we love bringing people together. Uberallers share a LOT of hobbies. Whatever you’re into – reading books, baking, heavy metal, fostering kittens . . . you’ll find kindred spirits on our team
• Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location
• All-access pass Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments, and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you’re always in the know
• Everyday growth We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback, and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning grant program reinforcing our commitment to fostering a culture of continuous learning
• Top-of-the-line tech MacBook Pro, magic mouse, 2nd screen . . . Need anything else? Let the People & Culture team know