Data Governance Consultant

Summary

Join DataGalaxy, a leading data catalog company, as a Data Governance Consultant! You will manage a client portfolio, ensuring customer satisfaction and success. This role involves supporting clients daily, analyzing their needs, assisting with implementation, and maximizing the value they receive from DataGalaxy. You will also contribute to strategic account committees, monitor platform usage, collaborate with the product team, and create content. The ideal candidate has at least 5 years of experience in data and information management, strong analytical skills, and excellent communication abilities. DataGalaxy offers a dynamic work environment, flexible hours, remote work options, and a competitive compensation package.

Requirements

• At least 5 years of experience in a similar role within data and information management (e.g., data governance, data quality)
• Strong ability to assess the Data Governance market and articulate DataGalaxy's unique value
• Proficiency in statistical analysis and measurement techniques
• Expertise in data modeling and inter-application architecture
• Functional knowledge: data modelling, inter-application architectures
• Fluency in English and French

Responsibilities

• Manage a client portfolio in collaboration with Account Managers
• Support the customers on a daily basis in the use of the product
• Analyze and prioritize their needs
• Assist with implementation and best practices
• Ensure customer loyalty to increase account revenue through upselling
• Answering technical and product questions to help clients get the most out of DataGalaxy
• Evaluating user experience and recommending improvements
• Contributing to strategic account committees
• Auditing, analyzing, and documenting use cases to provide insights for Product, Marketing, Sales, and clients
• Monitoring platform usage indicators (Health Check) and customer satisfaction metrics to drive retention, account growth
• Collaborating with the Product team (customer feedback and requests)
• Creating and maintaining content, deliverables, and best practices
• Managing and animating the user community (User Groups on-site & virtual)

Preferred Qualifications

• Familiarity with relational and non-relational databases, Business Intelligence (ETL), and Data Visualization (REST API)
• Ability to communicate effectively and simplify complex concepts to ensure understanding among various internal and external stakeholders of the company
• Strong ability to analyze and understand customer needs
• Collaborative team player with a strong sense of teamwork
• Exceptional customer relationship management skills
• Pedagogical, well-organized, detail-oriented, and autonomous

Benefits

• Offices in the heart of Lyon and Paris, 10-15 minutes from the train stations
• Flexible working hours ("forfait jour")
• A real opportunity to join a French start-up that is a pioneer in its market
• A chance to create your own career path with autonomy in multiple projects
• An attractive remuneration according to your performance and your potential
• Remote work at will & 2.70€ net / day
• Health insurance Apicil
• Meal vouchers (Swile card of 9€/day)
• Public transport 50% reimbursement
• Daily coffee and snacks
• Quarterly team events and seminars